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Senior Manager, Service Operations

Senior Manager, Service Operations

SINGAPORE NATIONAL EYE CENTRE PTE LTDSingapore, SG.01, Singapore
16 days ago
Job description

Roles & Responsibilities

Job Description :

Planning / Operationalizing

  • Develop, communicate and implement plans so as to achieve a high level of service operational efficiency and effectiveness.
  • Identify, set goals, evaluate & manage the service operations projects that will contribute to the Centre's near to mid-term service excellence goals

Monitoring service Operation indices

  • Responsible for establishing and monitoring key service quality measures, and leading the teams to follow up on action plans to pursue most optimal patient experience.

    • Budgeting

  • Plan and support annual budget cycle. Ensure budget plans are effectively implemented and objectives met.

    • Leading Services Delivery

  • Lead the teams in continuous improvement of service policies, systems, processes and capabilities for the department.

    • People Development

  • Establish constructive work cultures contributing to a productive and motivated team.
  • Conduct adequate communications to keep staff updated on organizational changes and work requirements.
  • Focus on development of executives and team leaders.

    • Advisory Roles

  • Serve in Committees to proactively provide administrative expertise in for directing the committee's activities and decision-making.

    • Requirements :

  • Degree, preferably in business / healthcare management.
  • 8 years of relevant experience, preferably in clinic operations in healthcare industry, with at least 2 years of managerial experience.
  • Exceptional leadership / organisation management skills and People Development skills.
  • Demonstrated competencies in problem solving / negotiation / influencing skills.
  • Proven ability to drive and achieve results in a dynamic fast-paced working environment.
  • Experience working in the healthcare environment, especially the ability to work with clinicians and other professionals in multiple settings and locations.
  • Possess an eye for detail and experienced in planning / leading teams in multiple innovative projects to enhance patient experience and operational effectiveness / efficiency.

    • Tell employers what skills you have

    Negotiation

    Influencing Skills

    Healthcare Industry

    Management Skills

    IT Service Management

    Leadership

    Healthcare

    Assurance

    Problem Solving

    Service Leadership

    Healthcare Management

    People Development

    PMP

    Budgeting

    Service Excellence

    Directing

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    Operation Manager • Singapore, SG.01, Singapore