Aesthetics Therapist / Beautician

Roles & Responsibilities

General duties :

• Record attendance at work by using online and hardcopy attendance recording systems.
• Punctually operationalise Clinics or Sessions.
• Ensure the comfort and well-being of the patients / customers.
• Handle daily transactions, booking and scheduling of appointments.
• Make post-treatment courtesy calls to all patients / customers as part of the service excellence protocol.
• Follow up on patients / customers’ upcoming appointments.
• Responsible for explaining to patients / customers and ensuring they understand the benefits and procedures of the various treatments.
• Help patients / customers understand the costs involved in the treatments.
• Ensure the cleanliness of the treatment rooms and all areas.
• Responsible for inventory stock-take.
• Maintain good customer relations with patients / customers, their families and referring healthcare professionals.
• Assist Clinicians with the use of standard equipment.
• Provide on-the-job training to fellow colleagues when needed.
• Work with the team to create a positive, high-energy atmosphere.
• Identify and report incidents to the clinic manager for the necessary actions.
• Any other work as assigned by the clinic manager / director.

Tell employers what skills you have

Aesthetics

Facials

Inventory

Healthcare

Spa

Protocol

Good Communication Skills

Wellbeing

Beauty Industry

Scheduling

Service Excellence

Customer Services

Customer Relations

Skin Care