Call Centre Team Lead (1 year contract) #NKC

Roles & Responsibilities

• Supervise and manage a team of call centre agents to meet daily and monthly performance targets.
• Monitor call quality, handle escalations, and ensure excellent customer service standards.
• Conduct regular coaching, training, and performance reviews for team members.
• Manage scheduling, attendance, and shift coverage to ensure smooth operations.
• Track and report team metrics, KPIs, and call centre performance to management.
• Identify process improvements to enhance operational efficiency and customer experience.
• Assist in recruitment and onboarding of new call centre staff as required.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No : R25136207)

Recruit Express Pte Ltd (EA : 99C4599)

We regret only shortlisted candidates will be contacted

Tell employers what skills you have

Customer Service Skills

Coaching

Ability to Multitask

Asking Questions

Forecasting

Customer Experience

Conflict Resolution Skills

Adaptability

Attention to Detail

Audits

Customer Satisfaction

Customer Service

Scheduling

Call Center