Operation Manager

Eating House and

F&B

Oversee daily operations across multiple F&B outlets,

ensuring high efficiency, service quality, and compliance with

SOPs.

Plan and manage effective staff rosters

for multiple outlets, balancing manpower optimization and

operational needs.

Maintain team discipline,

provide clear guidance, and uphold performance

standards.

Act as a firm yet fair leader who

makes tough decisions when necessary and confidently says "No" when

required to uphold company standards, policies, and business

interests, while fostering a collaborative and team-oriented work

environment.

Work closely with HR, Marketing,

Finance and other departments to ensure aligned operational

goals.

Monitor KPIs, conduct regular outlet

audits and implement continuous improvement initiatives.

Ensure adherence to all regulatory requirements including

food safety, hygiene and manpower policies.

Support hiring, training and development of frontline

staff.

Prepare and analyse operational reports

using Excel and other MS Office tools.

Champion the use of digital systems including POS and

HRIS platforms (experience with Infotech is a plus).

Willingness to work long hours, weekends, and public

holidays when business requires

Source and

engage potential tenants for available F&B spaces.

Work with internal teams on tenancy agreements, space

planning, and concept fit.

Ensure tenant mix

complements brand vision and supports commercial

success.

Ability to utilise and identify

Artificial Intelligence software to increase the efficiency and

accuracy of tools and increase productivity

Able to converse in Dialect,

Mandarin