Responsibilities

• Answer and log down all information from incoming calls, ensure the messages are passed through accordingly and requests are followed up.
• Update and maintain the daily attendance records.
• Handle all issues concerning Lost & Found; receiving, recording, storage, claiming and clearing.
• Update and maintain all Housekeeping files and records.
• Operate the Property Management System (PMS).
• Keep track of all VIP arrival and in-house rooms and communicate with Room Attendants, Housekeeping Supervisors and Assistant Housekeepers.
• Control and operate the Communication system for all Housekeeping staff.
• Keep track of all special requests for arriving guests and communicate with Housekeeping Supervisor and Assistant Housekeepers.
• Input and follow up on all work orders with the Engineering Department or Maintenance Supervisor.
• Print all necessary daily reports and file accordingly.

Requirements