Cafe Manager

1. Operations & Service

Management

Oversee day-to-day operations of the outlet (opening,

closing, service flow).

Ensure smooth

coordination between kitchen, bar, and service teams.

Monitor service quality, food presentation, and customer

experience.

Handle guest complaints and

resolve service issues

promptly.

2.

Staff

Management

Recruit, train, schedule, and supervise service

staff.

Conduct performance evaluations and

provide coaching.

Enforce discipline,

teamwork, and professional grooming standards.

Conduct daily briefings to update staff on specials,

promotions, or

policies.

3.

Financial & Business

Management

Achieve outlet sales targets and control operating

costs.

Monitor daily sales reports, budgets,

and profitability.

Manage cash handling,

billing accuracy, and prevent revenue leakage.

Control inventory, wastage, and procurement with

suppliers.

4.

Compliance &

Safety

Ensure compliance with F&B hygiene, safety, and

licensing regulations.

Maintain cleanliness

and sanitation throughout the outlet.

Implement workplace safety practices and emergency

procedures.

5.

Customer

Relations

Build relationships with guests and handle VIP

customers.

Implement strategies to enhance

guest satisfaction and loyalty.

Collect and

act on customer feedback to improve

services.

6.

Marketing &

Promotion

Work with marketing to promote seasonal offers, events,

or special menus.

Implement upselling and

cross-selling techniques.

Stay updated on

F&B trends to keep the outlet

competitive.

7.

Administration &

Reporting

Prepare daily / weekly / monthly reports on sales, costs, and

staff performance.

Handle outlet paperwork,

licenses, and compliance documentation.

Report

to the F&B General Manager on outlet

performance.