Client service, Private Bank
RANDSTAD PTE. LIMITEDD01 Cecil, Marina, People’s Park, Raffles Place, SG7 days ago
Job descriptionGood understanding of Banking and financial products This role requires working a night shift (5pm to 2am) Strong communication skills Team player
Roles & Responsibilities
about the company
Our Client is a renowned Private Bank with global presence.
about the job
- Be the primary point of contact for clients and provide support via phone and / or email
- Analyse and resolve client questions and requests promptly
- Work closely with internal stakeholders when you need additional support to solve complex issues
- Document and maintain the Client’s requests / enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner
- Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives
skills and experience required
3 years of prior experience in call centre / client service
To apply online please use the 'apply' function
Krystal Kwah (EA : 94C3609 / R22104933)
Tell employers what skills you have
Customer Service Skills
Wealth Management
Customer Service Oriented
Due Diligence
Continuous Process Improvement
Dispute
Interpersonal Skills
Wealth
Private Banking
Credit Cards
Deposits
Communication Skills
Banking
front line customer service
Team Player
Regulatory Requirements
Customer Service
Customer Service Excellence
Case Management
Call Center
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Private Bank Bank • D01 Cecil, Marina, People’s Park, Raffles Place, SG