Eucd Trainer

Trainer

Brief Job Description Primary

Purpose

The EUCD Subject Matter Expert / Trainer

is responsible for creating and maintaining training documents to

support desktop engineers on EUCD process and operations to help

the team ensure efficient and effective delivery of desktop support

services to end-users. They provide technical guidance, conduct

trainings and work with the teams to, drives process improvements,

and communicates effectively with stakeholders. Their expertise in

desktop support, communication and leadership skills contribute to

the team's success in delivering high-quality service and

optimizing desktop support operations.

You will

also be the "go-to" person in the team for a specific product,

application or

domain.

Responsibilities

Develop and maintain desktop SOPs, Training material and

documentation.

• Plan, coordinate, and

prioritize training activities to ensure timely and effective

trainings to desktop support requests and

incidents.

contact for escalated technical issues and complex problem

resolution.

and stakeholders to ensure seamless integration and alignment of

desktop support services with overall IT strategies and

initiatives.

the trainings provided to the team, and improve existing or create

new materials to improve operations.

expertise to Center of Excellence team to build the required tools

to improve team operation and project KPIs

Stay up to date with industry trends, emerging technologies, and

best practices in desktop support and service

management.

Requirements

Diploma graduate with 5 years experience in desktop

support

Windows 10 and Microsoft Office 365

Spoken & Written English.

one (1) of the following certifications or their

equivalent :

o Microsoft 365 Certified : Modern

Desktop Administrator Associate

o Microsoft

Certified : Azure Administrator Associate; and

Microsoft Certified : Azure Security Engineer

Associate.

centre support experience, including providing remote support via

the telephone or using remote tool will be added

advantages

support of workstations, and related

components

communication skills

skills

work with a sense of urgency

communicates with teammates and managers