Roles & Responsibilities
Operations & Guest Experience
- Oversee daily operations at restaurant and pub, ensuring smooth and efficient service delivery.
- Maintain a strong leadership presence during peak service hours, events, and functions.
- Ensure all health, safety, and food hygiene regulations are followed and maintained.
Banquet & Event Coordination
Plan and manage banquets, private functions, tournaments, and special events in collaboration with kitchen and service teams.Prepare detailed event sheets, manage guest requirements, oversee setup, and conduct post-event evaluations.Liaise with clients and internal teams to ensure successful and seamless event execution.Team Leadership & Training
Recruit, train, supervise staff.Deliver ongoing training programs covering : Service standards and guest engagement; Banquet and function service procedures; POS and E-Point system operation ; Food safety and compliance protocols; Conduct regular performance reviews and provide coaching and support.Inventory & Procurement (E-Point System)
Oversee stock and inventory management using the E-Point system : Maintain daily stock levels and monitor usage; Generate market lists and purchase orders; Add and update products and pricing as required; Track waste and manage cost control; check on accuracy and integrity of data.Administrative Duties
Manage administrative responsibilities for both outlets, including : Roster planning and timesheet approvals / Daily sales tracking and reporting / Event and function documentation / Supplier coordination and invoice reconciliation / Liaise with Finance and HR teams on payroll and cost reporting.Requirements :
Minimum 5 years’ experience F&B operations and administration experienceProven experience managing banquets, private events, or function services.Strong leadership, team-building, and staff development skills.Excellent multitasking and problem-solving abilities in a fast-paced environment.Strong administrative and organizational skills with attention to detail.Proficiency in POS systems and inventory management software (E-Point experience preferred).Excellent communication and interpersonal skills.Valid Food Safety Certification (or willingness to obtain).Ability to work evenings, weekends, and public holidaysUnderstand the demands of a hospitality environmentTell employers what skills you have
Coaching
Food Safety
Inventory
Payroll
Procurement
Inventory Management
Team Leadership
Cashiering
Banquets
Cost Reporting
Customer Service Excellence
Staff Development
Cost Control
Hospitality