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Customer Service Manager - D09 Cairnhill, Orchard, River Valley, SG
WALKING ON SUNSHINE PTE. LTD.D09 Cairnhill, Orchard, River Valley, SG23 days ago
Job descriptionBachelor’s Degree in Business, Commerce or relevant fields Three (3) to five (5) years of leadership and management experience in customer-service-related capacity Consistently well-groomed according to the high appearance standards of the salon and the company High degree of professionalism in customer service Exceptional people skills High standards of customer communication skills Prior experience in the beauty line preferred Ability to stay calm and excellent in handling difficult customers Computer literate
Roles & Responsibilities
Duties & Responsibilities
- Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
- Gathers customer information thoroughly and effectively, accesses and satisfies client demands
- Educates the salon customers based on their real needs during their visit to the shop
- Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Attends to and communicates promptly to address customers’ queries at the most excellent approach
- Acknowledges and resolves customer feedback and concerns
- Knows products inside and out to answer product queries
- Communicates and coordinates with team and management
- Ensures customer satisfaction and increases customer retention
- Gathers customer satisfaction levels and feedback on customer services for continuous improvement
- Provides feedback on the efficiency of the operations and customer service process
Qualifications
Tell employers what skills you have
Customer Retention
Leadership
Interpersonal Skill
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Customer Loyalty
Customer Information
Administration
Communication Skills
Customer Satisfaction
Statistics
Customer Service
Customer Communication
Customer Services
Customer Service Experience
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Manager • D09 Cairnhill, Orchard, River Valley, SG