Roles & Responsibilities
An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels :
- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Restaurants & Bars :
Yellow Pot, Anouska's (Duxton Reserve)Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)GupShup (The Serangoon House)Garcha Group Benefits :
As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse / domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.20% off Food / Alcohol Bill at all Garcha Group restaurants and barsResponsibilities include but are not limited to :
CORE WORK ACTIVITIES
Supporting Operations Team
Ensures that goals are being translated to the team as they relate to guest tracking and productivity.Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.Assists in ensuring that the team has the capabilities to meet expectations.Leads by example demonstrating self-confidence, energy and enthusiasm.Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.Supporting Property Operations Function(s)
Follows property specific second effort and recovery plan.Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.Takes proactive approaches when dealing with employee concerns.Extends professionalism and courtesy to employees at all times.Communicates / updates all goals and results with employees.Meets at least semi annually with staff on a one-to-one basis.Assists / teaches the team scheduling against guest and hours / occupied room goals.Performs hourly job functions as needed.Managing and Monitoring Activities that Affect the Guest Experience
Provides excellent customer service by being readily available / approachable for all guests.Takes proactive approaches when dealing with guest concerns.Extends professionalism and courtesy to guests at all times.Responds timely to customer service department request.Ensures all team members meet or exceed all hospitality requirements.Assisting in Managing Profitability
Assists in performing required annual Quality audit with GM.Ensures a viable key control program is in place.Understands financial statements, sales and activity reports, and other performance data.Conducting Human Resources Activities
Interviews and assists in making hiring decisions.Receives hiring recommendations from team supervisors.Ensures orientations for new team members are thorough and completed in a timely fashion.Other Tasks
Any other duties / tasks as assigned by management.Tell employers what skills you have
Front Office
Forecasting
Budgets
Microsoft Office
Microsoft Excel
Restaurants
Housekeeping
Approval Process
Interpersonal Skills
Administration
Procurement
PowerPoint
Restaurant Management
Compliance
Grants
Health Insurance
Hotel Management
Pricing
Directing
Hospitality
