Retail Team Lead - Luxury Brand

About the

Company

Our client is

one of the world's most renowned luxury brands, celebrated for its

rich heritage and unwavering commitment to exceptional

craftsmanship. With an extensive history, the brand has become a

global symbol of timeless elegance and superior quality,

captivating a sophisticated

clientele.

About the

Job

As a Team

Lead , you'll be a pivotal leader on the sales floor,

responsible for driving sales, mentoring the team, and ensuring the

seamless operation of the store. You will lead by example,

providing world-class service while taking on key responsibilities

typically handled by both a supervisor and assistant manager. Your

core responsibilities include :

Strategic Sales Leadership :

Take ownership and accountability for store

productivity and sales forecasts . You will develop

and execute strategic plans to address business issues and achieve

desired results.

Team

Development and Performance : Create a

high-energy, sales-and-service-focused

environment . You will identify underperforming staff

and take proactive action to manage their development, while also

recognizing and rewarding individual performance.

Operational Excellence :

Oversee all daily store operations, ensuring the sales floor is

immaculate and well-maintained. You will accurately process sales

transactions, handle all forms of tender, and manage the physical

store environment to ensure visual merchandising and maintenance

standards are consistently met.

Clienteling and Service :

Oversee the customer service environment by providing constant

feedback on service behaviors. You will be a role model in

clienteling, building strong relationships with customers and

ensuring every interaction is a memorable experience that reflects

the brand's prestigious image.

Stakeholder Management :

Manage relationships with key stakeholders, including vendors and

contractors, to ensure a smooth execution of sales

plans.

Qualifications

and Experience

Proven Leadership : Proven

experience in a leadership or supervisory role within luxury

retail.

Business

Acumen : Possess exceptional business

acumen to develop plans and impact business

results.

Operational

Expertise : Experience in a fast-paced retail

environment with a strong customer

focus and the ability to manage store maintenance

standards.

Flexibility : Comfortable

with a flexible work schedule, including nights, weekends, and

public holidays.

EA : 94C3609 / R25154231