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Customer Service Associate - Vendor Communications (Call Center)
MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTDIslandwide, SG2 days ago
Job descriptionFollow up with vendors by email and phone to collect required data and documents on time. Contact unresponsive vendors, including calling US vendors outside normal working hours if needed. Work with internal teams to understand what information is needed from each vendor. Make sure all vendor data is complete and accurate to support the new system rollout. Track vendor responses and update progress regularly in Excel; provide weekly status reports. Assist the procurement team with admin and coordination tasks. Escalate issues if vendors do not respond, including sending registered mail when necessary. Communicate with vendors based in India as part of operating model. Take full ownership of this task and ensure all vendors respond and act promptly. Proven experience in vendor management, procurement coordination or stakeholder communication roles. Excellent verbal and written communication skills; ability to professionally engage with local and international vendors. Excellent follow-up and problem-solving abilities; persistence in achieving outcomes. Proficiency in Microsoft Excel for tracking and reporting. Ability to work flexible hours to accommodate international vendors (e.g., US-based). Highly organized, proactive and detail oriented. Experience working in fast-paced environments and managing multiple stakeholders. Prior exposure to procurement systems or ERP implementations will be ideal Ability to escalate and troubleshoot vendor issues independently.
Roles & Responsibilities
Customer Service Associate - Vendor Communications (Call Center)
Location : CBD
Type : 6 Months Contract
Salary : Up to $4,000 depending on experience
Our client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new disruptive technologies, to better address vaccine business challenges.
Job Overview :
- We are looking for a proactive and detail-oriented professional to support our procurement team in vendor communication, stakeholder coordination and administrative tasks.
- Play a critical role in ensuring a smooth implementation of our new procurement system, including timely follow-up with vendors, data collection and status reporting.
- This role requires excellent communication skills, persistence in follow-ups and the ability to manage multiple stakeholders across time zones
Key Responsibilities :
Key Requirements :
Lim Pey Chyi (Apple) – Apple.lim@manpower.com.sg
Recruitment Consultant (R2090579)
Manpower Staffing Services (S) Pte Ltd
EA Licence : 02C3423
Tell employers what skills you have
Negotiation
Excellent Communication Skills
Team Handling
Microsoft Excel
Staffing Services
ERP
Rollout
Purchasing
Agile
Procurement
Adaptable
Vendor Management
Excel
Manufacturing
Sourcing
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Customer Service • Islandwide, SG
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