Asia Pacific - Regional Digital Technology Manager

MAIN PURPOSE

The Regional Digital Technology Manager is responsible for overseeing the implementation, integration, and optimization of point-of-sale (POS) across the organization's regional and Singapore operations. This role serves as a technical and business partner to the regional leadership, vendor management, and project teams to ensure the successful rollout and ongoing support of critical retail technology solutions.

KEY RESPONSIBILITIES

Project Management and Vendor Collaboration

• Lead the planning, coordination, and execution of regional POS and middleware rollout projects, working closely with vendors to align technology roadmaps and implementation plans.
• Provide technical expertise and strategic guidance to project teams, ensuring the successful implementation of new technologies with the support of vendor resources
• Facilitate change management activities to support the seamless adoption of new systems by regional teams
• Facilitate regular progress reviews and performance assessments with vendors, ensuring timely delivery and adherence to service-level agreements
• Negotiate and manage vendor contracts, service-level agreements, and escalation processes to optimize cost, quality, and reliability of vendor services
• Serve as the regional and Singapore technical liaison between the local IT teams, users and vendors, effectively communicating requirements, issues, and resolutions for rollouts and business as usual
• Work closely with the procurement and legal teams to establish and maintain strong vendor relationships that support the organization's strategic objectives.

Ongoing Support and Optimization

REQUIREMENTS