Senior ServiceNow Developer

Job Description :

Role of trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.

Responsibilities & Activities :

Proven experience as a ServiceNow Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM / ITOM.

Experience in setting up and managing out of the box applications.

Proven experience of ServiceNow system administration.

Ability to demonstrate experience with determining the best possible solution.

Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.

Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.

Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.

Experience & Competency :

5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.

Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.

Experience in Observability a plus.

Experience in configuring ServiceNow workflows and forms.

Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc.

Experience with User Management including groups, users, roles, ACLs, etc.

Excellent problem-solving and communication skills.

Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities

Configure the ServiceNow platform to meet the organization's ITOM requirements.

Design and implement workflows, forms, and automation scripts to optimize ITOM processes.

Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.

Discovery, Service Mapping, Event Management :

Discover devices and applications across various network segments to ensure data quality of CMDB.

Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.

Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.

Development :

Conduct requirements analysis for development of new features, components and enhancements to existing components.

Conduct or participate in design discussions, design / code walkthrough meetings.

Design, develop, review, test, deploy and support out of the box solutions in the platform.

Ensure compliance to customers security best practices and coding standards.

Ensure compliance to customers reference architecture and requirement / design artefacts.

Ensure compliance to customers development and release methodologies (CM / CI / CD).

Navigate and adapt to various environments providing support for and working closely with customers.

Contribute to production work including deployments and incident and problem management.

Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.

Integration :

Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.

Establish and maintain data integrations to ensure accuracy and consistency.

Reporting :

Generate and analyze reports related to Discovery, Service Mapping, and Event Management.

Ensure the organization is prepared for audits and regulatory inspections.

Continuous Improvement :

Stay informed about industry best practices and evolving regulatory requirements.

Propose and implement improvements to ITOM processes and ServiceNow configurations.

Our culture and benefits : DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family