Manager, Visitor Service @ Art Gallery | Up to $3700

If you are passionate and have prior working experience in tourism / art institutions / customer service, please reach out to us!

Our client is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art.

JOB SCOPE

• Develop, administer & maintain work roster
• Maintain Standard Operation Procedures (SOP) accuracy
• Workflow enhancement & improvement plans
• Ensuring that staff are providing excellent customer service
• Manpower deployment forecast & planning
• Set goals for performance & deadlines
• Manage a team of Executive, Supervisors & Ambassadors
• Provide assistance and information to visitors
• Perform sales transactions for gallery admission events & programs
• Perform daily opening & closing of counter, including generating reconciling daily sales reports
• Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
• Pre-print tickets for group visits & ensure sufficient ticketing management for schools
• Manage feedback & perform service recovery in accordance to stipulated guidelines

JOB REQUIREMENT

We regret to inform that only shortlisted candidates will be notified.

Wong Zhi Cheng