Operational Risk Manager

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to provide financial inclusion for people in our region. We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

We’re looking for an Operational Risk (OR) Manager who will be reporting directly to the Head of Operational Risk, this is a Second Line of Defence role under the Risk Management function. The OR Manager is responsible to drive and oversee the effective implementation and governance of Operational Risk and Third Party Risk agenda while aligning them to the Bank’s overall digital strategy.

The day-to-day activities :

• Assist with developing and implementing policies and procedures for Operational Risk Management and Third Party Risk Management which are in compliance with regulatory requirements. Ensure these are effectively embedded into the Bank’s control environments.
• Collaborate extensively with the stakeholders (e.g. Technology, Information Security, Product, Compliance and Operations teams) to ensure systems / processes are built with adequate controls and clear accountability.
• Partner with stakeholders and contract owners to assess, manage and monitor risks to the bank associated with engaging third party services.
• Monitor risks against Key Risk Indicators, Risk Appetite and challenge the appropriateness of treatment actions.
• Govern the risk incidents management process including registration of risk events, status of remedial action and responsible for risk incidents reporting to senior management and regulators.
• Assess the impact analysis and remedial action plans submitted by 1st Line of Defence for material operational risk events (OREs), near misses (NMs) and Root Cause Analysis (RCAs). Ensure stop gap measures are implemented timely and final approvals are obtained to ensure full resolution.
• Conduct Ops Risk Assessment (ORA) for potential change delivery risks arising from new product / system roll-out to ensure no unresolved material defects before go-live for High-Impact projects.
• Lead the implementation of RCSA including design of the Control Self-Testing (CST) Process, and provide guidance on control testings.
• Responsible for OR and Third Party related internal and regulatory reporting.
• Conduct training to enhance risk and control awareness. This entails maintaining active engagement with Business Units and Functions to instill operational risk and third party risk management responsibilities.

The must haves :