Site Lead

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Site Lead

Work Dynamics - Integrated Facilities Management

The Site Lead serves as the primary point of contact and overall in-charge of facilities management operations at the site. This role involves managing the facilities team and supply chain partners while developing and maintaining strong relationships with client stakeholders. The position requires exceptional leadership skills to drive continuous improvement, ensure contract compliance, and deliver exceptional workplace experiences. Additionally, this role is responsible for preparing to lead the standardization and implementation of the program across other regions for a smooth global rollout.

Key Accountabilities

Serve as the main point of contact for all facility-related matters with stakeholders

Develop and maintain strong relationships with key client stakeholders

Proactively engage with stakeholders to understand and meet expectations

Drive continuous improvements and innovation to support account vision and objectives

Manage the FM team and supply chain partners in alignment with contractual requirements

Provide leadership and effective management for the onsite team

Escalate urgent issues to the Client as appropriate

Prepare and deliver monthly reports and Quarterly Business Reviews (QBRs) on operations

Primary Responsibilities

Operations Management

Review daily operational reports and address concerns

Perform quality control checks on cleaning and maintenance services

Respond to ad-hoc requests from employees and management

Monitor and manage emergencies or urgent facility matters

Continuously assess workplace for efficiency, safety, and experience improvements

Maintain and update asset registers and maintenance schedules

Review and manage help desk tickets, ensuring timely resolution

Prepare for any audits and inspections

Data Analysis and Reporting

Collect, analyze, and interpret workplace data to drive decision-making

Create and present KPI reports and SLA performance metrics

Manage and analyze data within the Computerized Maintenance Management System (CMMS)

Prepare comprehensive monthly operational reports for stakeholders

Compliance and Risk Management

Ensure compliance with health and safety regulations

Implement and enforce corporate policies and procedures

Monitor contract compliance and implement risk mitigation strategies

Maintain proper records and prepare for audit processes

Budget Management : Budget Management :

Develop and manage annual operating and capital budgets for both hard and soft services

Track expenses and identify cost-saving opportunities

Asset Management

Oversee maintenance of comprehensive asset registers

Develop and implement maintenance planning strategies

Manage minor renovation and improvement projects

Optimize asset lifecycle and performance

Vendor Management

Coordinate multiple vendors and contractors to ensure service delivery

Conduct regular quality control checks and spot inspections

Negotiate and manage vendor contracts and costs

Build strong working relationships with service providers

Workplace Experience

Implement workplace experience best practices

Oversee help desk operations and user request fulfilment

Manage facilities services including cleaning, waste management, pest control, and landscaping

Identify opportunities to enhance the workplace environment

Environment, Health & Safety (EHS)

Implement and maintain EHS programs

Ensure compliance with relevant regulations and standards

Oversee emergency preparedness and response procedures

Conduct regular safety inspections and address identified issues

Location : On-site –Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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