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Marine Senior Service Engineer | 1618

THE SUPREME HR ADVISORY PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

30+ days ago

Job description

Roles & Responsibilities

Marine Senior Service Engineer

Working Location : Jurong Pier Road - Boon Lay
Working Days : Monday – Friday
Working Hours : 8 : 30am - 5 : 15pm
Salary range : SGD 3,700 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance

Qualifications / Requirements

Diploma / degree in Electrical / Mechanical Engineering with at least 5 years of relevant experience

This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region

Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system

Candidates with equivalent professional background will be considered

Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Specific Responsibilities

Standby support and 24 / 7 emergency call for customer support.

Providing after-sales technical support, site recovery and maintenance responsibilities to distributors / end customers.

Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.

Generate a service report to customer in a systematic manner.

Investigate and handle all customers’ complaints related to product failures.

Investigates root causes of failures and recommend solutions.

Review and assist in determining the extend of damage and repairs of warranty claims from distributors.

Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.

Develop service training material, ensures all technical and training documents are up-to-date and organized.

Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Chin Wai Loon Reg No : R24121618

The Supreme Hr Advisory Pte Ltd EA No : 14C7279

Tell employers what skills you have

Service Orientation

Power Generation

Preventive Maintenance

Troubleshooting

Aftersales

Customer Support

Electrical

Service Level

Warranty

Customer Service

Refurbishing

Sourcing

Electronics

Commissioning

Technical Support

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Service Engineer Marine • D01 Cecil, Marina, People’s Park, Raffles Place, SG

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