Guest Relations Manager - F&B Concierge (Monti)

Roles & Responsibilities

Job Responsibilities

• Welcome and assist walk-in guests, ensuring a warm and positive first impression.
• Manage daily operations, including seating guests, attending to inquiries, and coordinating guest requests.
• Oversee reservations and seating arrangements efficiently using key reservation systems, and handle inquiries via phone, email, or chat.
• Provide information and support to guests, resolving complaints and special requests with professionalism and tact.
• Build strong relationships with guests, ensuring a memorable experience with every interaction.
• Collaborate closely with culinary and service teams to ensure smooth operations and seamless service delivery.
• Communicate clearly and promptly, ensuring all guest interactions are professional and concise.
• Assist with ad hoc duties, including supporting F&B service operations when needed.

Job Requirements

Tell employers what skills you have

Front Office

Customer Service Oriented

Microsoft Office

Entertainment

Restaurants

Interpersonal Skills

VIP

Selling

PowerPoint

Opera

Excel

Wellbeing

Team Player

Service Delivery

Hospitality