Guest Relations, Concierge (F&B)

The successful candidate will play a critical role in

delivering professional and expert concierge services to

customers.

Job

Responsibilities : To

deliver professional and expert concierge services to

customers.

To handle customer requests or

enquiry via phone, email, and / or chat.

Interact with customers to provide information in

response to inquiries and to handle and resolve

complaints.

Establish relationships with

customers with a positive customer experience feeling after every

contact.

Communicate responses in a clear,

professional, timely and concise manner.

Work

with team and resources to provide customer with requested

service.

Job

Requirements :

Candidates must possess at least 1 year of Call Centre /

Hospitality experiences.

Proficient in

Microsoft Office (especially Excel and PowerPoint);

Customer service oriented, result driven & good team

player;

Able to work weekends and public

holidays.