IT Assistant [Help Desk | Technical Support | Hardware & Software Troubleshooting | Network Support | IT Security] - GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.

Roles & Responsibilities

[Job ID : 1108723]

Responsibilities :

• Provide frontline assistance to end-users, attending to queries and troubleshooting hardware, software, and network issues.
• Install, update, and configure software applications on user devices.
• Maintain and troubleshoot hardware faults on computers, laptops, printers, scanners, and other peripherals.
• Monitor and resolve network issues, including connectivity problems, internet outages, and LAN / WAN performance degradation.
• Create, update, and manage user accounts, including password resets and access permissions.
• Implement and maintain IT security measures, including antivirus updates and periodic security audits.
• Ensure data integrity through backup and recovery procedures and assist with data recovery when required.
• Assist users with mobile device setup, configuration, and troubleshooting, including email and app installations.
• Support remote or off-shore employees via remote access tools or phone support.
• Maintain inventory of hardware and software assets, tracking status and managing licenses.
• Create and update documentation for IT procedures, troubleshooting guides, and system configurations.
• Conduct training sessions or provide resources to educate users on IT best practices and security awareness.
• Liaise with third-party vendors for hardware, software, and service-related queries, including support contracts and warranty claims.
• Identify areas for improvement in IT support processes and implement changes to enhance efficiency and user satisfaction.
• Perform any other ad-hoc duties as assigned.

Requirements :

To apply , kindly send your updated resume to cv_edmund@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference : https : / / goodjobcreations.com.sg / en / privacy-policy /

EA Licence No. : 07C5771

EA Personnel Reg. No. : R24122504

EA Personnel Name : Edmund Ting Chao Siong

#SCR-edmund-ting

Tell employers what skills you have

Security Audits

Troubleshooting

Hardware

Laptops

Inventory

Information Technology

Network Troubleshooting

Warranty

Security Awareness

Troubleshooting Hardware