Assistant Manager - O&B, A Taste of Asia

Job Scope

• Manage all day-to-day operations within guidelines and to the highest standards
• Preserve and deliver excellent levels of internal and external customer service
• Ensure timely ordering and replenishments of F&B products & beverages
• Push teams to constantly review guest feedback and to make proactive, guest-centric improvements to operations
• Build and adhere to Sequence of Service Checklists, Look Book standards as well as guidelines around grooming and etiquette
• Work with the venue’s Executive Chef to plan a year-long calendar of promotional activities / special menus
• Plan and execute training plans for rank-and-file team members (e.g. tea training)
• Organize team-building activities to enhance cohesion and bonding amongst team members
• Contribute to driving a best-in-class beverage programme including wines, spirits, Chinese baijiu & teas
• Push teams to exceed Net Promoter Score targets and propose improvement plans to mitigate service shortfalls
• Drive initiatives to enhance personalization/recognition opportunities for guests
• Monitor and address guest feedback proactively, while maintaining guest profiles on a regular basis
• Deliver on CAPEX plans for the venue
• Perform weekly inspections to follow up on critical repairs and addition & alteration works, in collaboration with Facilities, to ensure outlet is well-maintained
• Propose & develop fresh new ideas that leverages technology to improve productivity
• Lead the team by training and appraising talented team members
• Ensure that all front of house equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programme
• Plan and deploy team members during pre-shift briefing
• Exercise administrative control and coordination of operations including staffing, training, scheduling, ordering, inventory control, meal and beverage pricing and maintenance
• Proactively communicate with the front-of-house team and back-of-house team regarding menu changes, availabilities, specials & guest preferences
• Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene
• Ensure all cashiering procedures are processed in compliance with accounting standards
• Participate in company-wide Sustainability/CSR initiatives

Job Requirements

• Minimum 3 years’ experience in a renowned restaurant group, integrated resort or luxury hotel chain. Familiarity with Southeast Asian cuisine and/or experience in high-volume settings preferred, but not mandatory
• Possesses a comprehensive set of F&B service and operations skills and a focus on VIP customer service
• Enjoys problem-solving and can think outside-the-box in difficult situations
• Has a team-oriented approach to management with a mindset of open communications
• Capable of building and managing relationships with multiple departments as well as key customers
• Competent in F&B operations and administration
• Have a well-groomed, professional appearance
• Fluent in English; knowledge of additional languages is advantageous

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.