Roles & Responsibilities
Responsibilities :
- Supervise and support the daily restaurant operations, ensuring smooth and efficient service
- Motivate front-of-house staff to deliver outstanding customer service
- Ensure smooth day-to-day restaurant operations
- Ensure high standards of customer service are consistently met
- Handle customer complaints or concerns and resolve issues in a professional and timely manner
- Perform daily operation tasks, documenting procedures and creating guidelines
- Ensure proper maintenance and cleanliness of equipment and restaurant
- Conduct opening and closing procedures, including cash handling and shift reports
- Report daily operational or staffing issues to management
- Any other ad-hoc duties as assigned by the Superior from time to time
Requirements :
Proven experience as a Supervisor or in a similar F&B leadership roleStrong knowledge of restaurant operations and service standardsExcellent customer service and communication skillsService oriented and passionate working in F&B industryProblem-solving and conflict-resolution abilitiesAble to work on weekends and public holidaysAbility to work in a fast-paced environmentPhysical stamina to stand and walk for extended periodsPC literate, well-organized, and self-motivatedWhatsapp 91834574 for more information
Tell employers what skills you have
Customer Retention
Ingredients
Restaurants
Housekeeping
Inventory
Fine Dining
Attentive
Restaurant Management
Cashiering
Customer Satisfaction
Team Player
Customer Service
Service Excellence
Food Service
Hospitality