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Service Excellence / Quality Service Manager (Healthcare, Public) #HCG
RECRUIT EXPRESS PTE LTDIslandwide, SG30+ days ago
Job descriptionHold a recognized degree with a minimum of 8 years of experience in customer / patient service operations, including at least 2 years in a managerial role. Demonstrate a proven track record in establishing a service-oriented culture. Possess experience in developing, evaluating, and conducting service training. Have excellent writing and editing skills. Possess expertise in conflict resolution, data analytics, and presentation skills.
Roles & Responsibilities
Responsibilities
- Plan initiatives to enhance the patient experience and foster a patient-centric culture.
- Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.
Requirements
All qualified applicants, please send in your resume to :
triciagoh@recruitexpress.com.sg
Tricia Celestine Goh (R1981653)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number : 99C4599
Tell employers what skills you have
Coaching
Healthcare Industry
Healthcare Improvement
Leadership
Customer Experience
Interpersonal Skills
Healthcare
Service Recovery
Conflict Resolution
Healthcare Management
healthcare experience
Writing
healthcare sector
Presentation Skills
Customer Satisfaction
Statistics
Customer Service
Data Analytics
Customer Services
Customer Service Experience
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Service Manager • Islandwide, SG
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