Client Management Associate - CYNOPSIS SOLUTIONS PTE. LTD.

Roles & Responsibilities

Duties and Responsibilities :

• Provides day to day support of clients’ activities including invoicing and accounts receivables related duties
• Maintains & completes the onboarding process with new clients
• Maintains and updates customer databases, including customer particulars changes and any exceptional requirements
• Creates reports regarding current status of customer account as requested
• Provides relationship management by conducting regular client reviews
• Active communication with important key stakeholders – Sales Team & Development Team
• Maintains and understand key processes and control requirement for all Cynopsis Solutions Product
• Provides Business Continuity Planning and support
• Understands the lifecycle of a product defined by Cynopsis Solutions
• Builds and maintains contact with all new and existing clients to ensure high level of clients satisfaction
• Keep abreast on Cynopsis development and advise customers accordingly
• Ensure all customers’ request and actions are followed up diligently and on time
• Provides quality service and customer satisfaction in all aspects of work
• Performs other related duties as assigned

Pre-Requisites :

Tell employers what skills you have

Wealth Management

Leadership

Architectural Acoustics

Microsoft Excel

Product Design

Interpersonal Skills

Relationship Management

Wealth

Drawing

Invoicing

Technical Training

Customer Satisfaction

Business Continuity Planning

Business Development

Databases

Financial Services