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Senior IT Specialist, Manufacturing Systems

Senior IT Specialist, Manufacturing Systems

BIOTRONIKSingapore, SG
30+ days ago
Job description

Senior IT Specialist, Manufacturing Systems

As one of the world´s leading manufacturers of cardio- and endovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented in over 100 countries by its global workforce. The work of our committed, highly specialized, exceptionally skilled employees results in crucial advancements in the world of cardiology and changes the lives of patients every day.

The ‘IT Shared Service Center Asia Pacific’ (ITSSC-AP) team is responsible for IT services that are used by several BIOTRONIK subsidiaries (manufacturing, R&D and sales) located in this area. As part of the regional IT Team based in Singapore, the Senior IT DevOps Specialist is responsible for the IT solutions development and business operations support for the manufacturing operations. To provide standardized services, he / she executes client harmonization projects throughout the region in close alignment with the Center of Expertise (CoE) at headquarters. This role will support both the CRM and VI manufacturing operations.

Your Responsibilities

  • Experience in managing IT system & administration with focus on OpCenter MES and / or Aras PLM, Qliksense and other GxP (Good x Practices) systems. To provide particularly in L1 / L2 support roles for, with a specific emphasis on supporting manufacturing operations. Ensure the smooth operation and maintenance of these systems.
  • Collaborate with cross-functional teams to identify and deliver feasible IT solutions that align with business requirements and adhere to corporate IT standards and best practices.
  • Apply comprehensive IT knowledge and experience across various domains, including IT networking, infrastructure, database management, EDI, programming, software, and hardware. Collaborate with corporate Subject Matter Experts (SMEs) and external consultants as needed to implement IT solutions for the production floor.
  • Contribute to system and architectural design for applications in a manufacturing environment, focusing on the shop floor. Collaborate with the IT and engineering teams to ensure optimal system architecture that supports manufacturing processes.
  • Provide and oversee production support for Manufacturing Execution System (MES) functions, with a particular focus on supporting the manufacturing shop floor. This includes managing MES interfaces, shop floor and automation interfaces, MES master data maintenance, process modeling, transactional functionality, user interfaces, and database / reporting functions.
  • Collaborate with supported business units, particularly those related to manufacturing, to understand MES capabilities. Apply this knowledge to implement innovative solutions and benchmark existing solutions against industry standards to enhance efficiency and effectiveness.
  • Possess knowledge in the administration and development of business reports using tools such as Qliksense and Business Objects (BO). Create and manage reports that provide valuable insights to support decision-making in manufacturing.
  • Engage with Production, Operation, Engineering & Quality users to gather and thoroughly document system requirements. Act as the liaison between business stakeholders and project team members to ensure that system functionality aligns with business needs.
  • Conduct IT internal audits, including those related to manufacturing systems, to evaluate and improve the effectiveness, security, and compliance of IT systems and processes within the organization in accordance with ISO 13485.
  • Possess knowledge and experience in integrating global, local, and middleware solutions for connected software applications, with a particular emphasis on those used in manufacturing. These systems may include Enterprise Resource Planning (ERP) systems like SAP, Product Lifecycle Management (PLM) systems, Business Intelligence reporting tools, and machine interfaces / automation solutions.
  • Open to exploring new technologies such as Artificial Intelligence, Machine Learning, Deep Learning, Big Data, and Data Science.

Your Profile

  • Minimum bachelor's degree in computer science / Management Information Systems or related engineering discipline
  • Knowledge in ISO 13486 or FDA 21 CFR Part 11 is preferred.
  • Experience with MES systems, with a preference for familiarity with OpCenter.
  • Availability for providing on-call support 24x7 is a required.
  • Knowledge and experience in troubleshooting Windows client / server and Linux operating systems is required.
  • Strong problem-solving skills are required.
  • Excellent problem-solving and communication skills, both written and verbal, are required.
  • Proficiency in scripting and automation, including languages such as Python, Bash, and PowerShell, is expected.
  • Familiarity with technologies such as SQL, C#, .NET Web services, Python, Java EE, IIS, LCAP is preferred.
  • Ability to work collaboratively in a team and thrive in a fast-paced environment is crucial.
  • Understanding of Agile project management principles is a plus.
  • Experience with Oracle databases and Snowflake is preferred.
  • Experience in software verification and validation (CSV) is a preferred qualification.
  • Knowledge of object-oriented design is desired.
  • Experience working in an environment with Enterprise Resource Planning (ERP), Product Lifecyle management (PLM) and Business Intelligence (BI) enterprise systems is desired.
  • Familiarity with working in an ITIL-based support environment is a desired qualification.

    • What we offer

  • being encouraged to think and act entrepreneurially
  • working in global teams and projects
  • developing yourself professionally