Technical Services / Support Consultant

Roles & Responsibilities

Job Responsibilities :

You will need to be hands-on and engage with the following activities :

• Provide professional and sound consultation and coaching to customers and / or channel partners pertaining to product features and solutions.
• Undertake all aspects of project implementation, customization development to meet the client requirements, and post implementation support of our product solutions.
• Deliver an exceptional client experience addressing issues; answering incoming inquiries, effectively applying problem solving techniques, and following issues through to their successful resolution ensuring high-quality 1st-level or 2nd-level client support which could be on around-the-clock or ad-hoc basis.
• Communicate and collaborate across teams and departments such as Pre-Sales, Product Engineering, and Quality Assurance.

Job Requirements :

 -Java, HTML, JavaScript, SQL languages

 -RESTful APIs / Web Services and JSON data format

 -Unix and Windows operating systems

 -Apache Http Server, or its variants

 -Tomcat, JBoss Web Server, JBoss EAP, Oracle WebLogic, or IBM WebSphere web container

 -Oracle, Microsoft SQL Server, MySQL, Derby database software

 -Active Directory or other directory services

 -Application Security

- Customer Identity and Access Management (IAM)

- .NET / C#, HTML5, AngularJS, ReactJS, React-Native, Flutter, Cordova or other Web / Mobile programming languages

- Understanding in Microservice architecture, API gateway, cloud computing architecture (e.g. Azure, AWS, OpenShift), Agile software development

- IT certifications in IT security, project management, Agile software development

Tell employers what skills you have

Troubleshooting

Oracle

Interpersonal Skills

Active Directory

Software Engineering

Application Development

JavaScript

Unix

Microsoft SQL Server

Written Communication

Tomcat

SQL

Flutter

Java

API