Solutions Architect

Roles & Responsibilities

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.

We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.

So are you ready to become part of our vision in building a better world though smart software and cloud services?

What does it take to become a Civican?

Civica is looking for a Solutions Architect who bridges client requirements with our product capabilities across the full customer lifecycle. This role provide pre-sales technical solutioning, leads architecture and design for scalable, secure solutions, and supports post-sales technical adoption and troubleshooting, ensuring successful implementations and long-term customer value.

A day in the life

• Partner with business development, product, and technical teams to understand client challenges and shape conceptual solutions that outline the target state.
• Scope and estimate the impact, effort, and feasibility of new requirements or change requests.
• Lead or support business case development, including outlining solution approaches, trade-offs, cost / effort estimates, risk identification, and business value articulation.
• Lead the design of end-to-end system architectures, ensuring alignment with business requirements, security standards, and scalability needs.
• Translate functional and non-functional requirements into robust, maintainable technical solutions.
• Prepare and maintain solution blueprints, architecture diagrams, and technical documentation.
• Partner with the Business Development Manager to support sales opportunities as the technical subject matter expert.
• Participate in pre-sales activities including RFP responses, solution design, and client presentations.
• Build and deliver compelling technical demonstrations, proof-of-concepts, and proposals that showcase solution value.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Support sales teams in articulating the technical value and feasibility of proposed solutions.
• Provide technical oversight across all phases of solution implementation to ensure design integrity and successful delivery.
• Collaborate closely with cross-functional teams including development, QA, DevOps, and product to resolve issues during delivery.
• Act as the primary technical contact for customers post-sales, managing technical queries and ensuring smooth onboarding, configuration, and adoption.
• Troubleshoot and coordinate resolution of technical issues, working with internal teams to deliver timely support.
• Conduct post-implementation reviews and ensure continuous improvements in solution delivery.
• Continuously evaluate new technologies, frameworks, and practices to enhance solution design and delivery.
• Establish and promote architectural best practices, technical standards, and delivery frameworks.
• Identify opportunities for product and solution enhancements that expand customer value.

Duties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.

We welcome your unique talents

Please apply for this role if it would make you excited to come into work every day.

There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why you’ll love working with us

We know that when our people are happy they will work better and have greater work satisfaction.

So here at Civica, we look after you. Here’s what you can expect :

Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning – there are heaps of opportunities to enable you to grow and be your best.

Apply for this job - Become part of something special

Do you see yourself in this role? If so then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

Tell employers what skills you have

Technical Demonstrations

Architectural Patterns

Scalability

Kubernetes

Azure

Solutioning

Architect

Architectural

Google Cloud Platform

Estimates

SaaS

Docker

API

Stakeholder Management

Business Requirements

Agile Development