Roles & Responsibilities
Role & responsibilities
Management :
- Assist the supervisor / outlet manager in running the daily operations
- Has shift responsibilities and is accountable as a section In-charge forthe smooth running of the section / area designated
- Adhere to the operations and procedures and suggest improvementsto the superiors
- Develop and maintain positive working relations with the team
- Conduct daily briefing with the team
- Contributes to strategic business planning and operations
- Leading and directing the growth of all outlets
- Oversee cost controlling and food purchasing activities
- Plan and develop menus
- Champion service innovation & Innovate the customer experience
- Leverage technology for productivity and innovation
- Able to foster e-business
- Manage and review systems and processes
- Able to manage external service providers
- Optimise sales Site / Outlet and Equipment Management
- Manage site / outlet and equipment maintenance
- Comply with legal requirements
Service :
Ensure service offered is of the highest quality and make the guestfeel welcome at all timesWelcome and acknowledge all guests according to companystandardsResponsible for handling guest’s enquiries, requests, feedbackpromptlyUnderstand and be proficient in the product offeringsInform guest of current promotion and who will be serving them toensure a smooth hand off to the service staffSharing of food knowledge while serving and introducing dishes toguestsEnsure tables are set according to restaurant standardsResponsible for taking in guest’s orders and handling POS cashieringsystemManage the flow of guests into the dining, provide accurate waittimes for incoming guestsPrepare and turnover tables for next guestProviding excellent customer service and maintain good standards ascompany’s brand imageInventory :
Ensure all work stations are fully stocked up and is operationallyreadyMaintain bar service operations and conduct daily bar inventory andordering for bar operationsOperations :
Ensure the restaurant is clean and tidy at all timesUpkeep of the kitchen cleanliness and hygiene standardEnsure all soiled dishes are cleared from the stationsHandle, sort and distribute food itemsEnsure food items are prepared according to company's standard ofquality and consistencyWork in collaboration with staff to upkeep the bar area cleanlinessand in accordance to company standardMaintain and ensure cleanliness of work areas throughout the dayEnsure food and beverage orders from guests are in order via digitalplatform [IPAD]Ensure food and beverages are delivered from kitchen and bar toguests in a timely mannerTell employers what skills you have
Leadership
Microsoft Excel
Restaurants
Service Innovation
Customer Experience
Housekeeping
Inventory
Productivity and Innovation
Customer Service
Directing
Turnover
Hospitality