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Customer Complaint Management #Banking (1 Year Contract) #NKC

RECRUIT EXPRESS PTE LTDIslandwide, SG

4 days ago

Job description

Roles & Responsibilities

Receive, investigate, and resolve customer complaints related to banking services, credit cards, and compliance.
Act as the main contact for escalated complaints, ensuring timely and effective resolution.

Customer Engagement :

Communicate with customers via phone, email, and in-person to understand concerns and provide solutions.

Maintain professionalism and empathy in handling difficult situations.

Analysis & Reporting :

Prepare reports on complaint trends, issue analysis, and resolution outcomes.

Identify recurring issues and recommend improvements to enhance customer satisfaction.

Collaboration :

Work with internal teams (compliance, operations, customer service) to address systemic issues.

Liaise with external stakeholders and regulatory bodies to ensure compliance and effective resolution.

Continuous Improvement :

Contribute to developing policies and procedures to improve complaint handling.

Stay updated on industry best practices and regulatory changes.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No : R25136207)

Recruit Express Pte Ltd (EA : 99C4599)

We regret only shortlisted candidates will be contacted

Tell employers what skills you have

CRM

Customer Experience

Customer Engagement

Customer Care

Administration

Credit Cards

Compliance

Communication Skills

Banking

Customer Satisfaction

Customer Service

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Complaint Management • Islandwide, SG

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