Contract Business Analyst (1 year contract)

Overview

Contract Business Analyst (1 year contract) at Income Insurance Limited. The candidate will work within the Business Excellence's Centre of Excellence in Business Analysts to execute projects with new capabilities and create a differentiated customer experience. The role includes creating shared Business Analyst services to support cross-functional initiatives such as cost optimization, focusing on the analysis and design of automated workflows and business processes re-engineering within the Operational division. This position supports business users in Product Launches, Operations Division Initiatives, Core Functions Improvements, and Regulatory Business & IT initiatives aligned to the company's objectives. It also involves providing business support on system-related activities to all stakeholders and participating in the end-to-end process of user requirements solicitation and documentation, test planning and execution, and translating business requirements into IT solutions to meet customer needs.

Responsibilities

Review product specifications, functional specifications, and related materials; analyze gaps and recommend improvements.

Bridge the gap between IT and business users to assess processes, determine requirements and provide recommendations to stakeholders.

Ensure risk and compliance standards are followed for changes.

Organize and participate in meetings / workshops to understand requirements and produce business workflows for the business requirements document.

Work with users to prepare and document business requirements, conduct walkthroughs, and obtain sign-off on the user requirements.

Assess feasibility, benefits, and risks of new IT solutions; recommend process improvements and ensure IT solutions align with business needs and risk / compliance standards.

Define test scope, formulate test plans, participate in user acceptance testing, and document results.

Prepare user guides and conduct training for operational users on new deployments.

Qualifications & Competencies

Degree in Information Technology or Business Information Systems

Minimum 2 to 5 years of experience in business analysis and user acceptance testing in the insurance domain

Experience in insurance operations and processing is advantageous

Strong business analysis skills in delivering requirements and processes

Project management skills in executing and managing UAT and planning

Proactive, resourceful, and able to engage stakeholders across multiple business domains

Self-managing with strong analytical, problem-solving, and attention to detail

Excellent written and oral communication, listening, and interpersonal skills

Ability to multitask, work under pressure, and meet tight deadlines

Seniority level

Not Applicable

Employment type

Full-time

Job function

Research, Analyst, and Information Technology

Industries

Insurance

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