Call Centre Associate - Islandwide, SG

Roles & Responsibilities

Job Scope :

• Respond promptly and professionally to customer inquiries via phone and email
• Aim to achieve first-call resolution; where necessary, work closely with internal teams such as Operations, Technical Support, or Sales to resolve issues efficiently
• Keep customers updated on the status of their queries or complaints until resolution
• Accurately document all customer interactions, inquiries, feedback, and follow-up actions in the CRM or ticketing system
• Monitor and identify recurring issues or trends and escalate them to the Team Lead or Manager for analysis and process improvement
• Support additional duties or special projects to contribute to team objectives
• Ensure adherence to company policies and maintain compliance with all relevant regulatory requirements in customer service delivery

Job Requirements :

How to Apply :

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click " Apply Now" button

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO PTE LTD

EA License No : 10C4754

EA Personnel : Hoh Mei Ling

EA Personnel Reg No : R21103150

Tell employers what skills you have

CRM

Microsoft Office

Microsoft Excel

Customer Service Delivery

Ticketing

Process Improvement

Compliance

Communication Skills

Team Lead

Team Player

Microsoft Word

Regulatory Requirements

Customer Service

Customer Service Experience

Technical Support