Home Advice Client Relationship Officer - Customer Solutions(Bank Sector Client : Consumer Banking)

Job Purpose : We are

hiring a Mortgage Sales & Service Specialist on behalf of a

bank sector client. In this role, you will play a critical part in

supporting the growth of the mortgage loan portfolio by identifying

new business opportunities while delivering a high standard of

service to existing customers. You will guide clients through the

full mortgage journey-from consultation to approval-while fostering

customer loyalty and driving loan retention. This role offers

strong development potential and a pathway into sales-focused

responsibilities over time.

Key

Responsibilities : Sales & Client

Engagement : Proactively identify sales opportunities

and build long-term relationships with customers through consistent

follow-ups and value-added service. Focus on both acquisition and

retention of mortgage clients.

Customer Service Excellence :

Provide dedicated end-to-end service throughout the mortgage

process-from application to post-loan servicing. Respond promptly

to enquiries and issues to ensure high client

satisfaction.

Loan Origination

& Servicing : Assist customers in submitting

complete and accurate applications for both new and existing

mortgage loans. Ensure compliance with internal policies,

regulatory guidelines, and service standards.

Cross-functional

Collaboration : Coordinate closely with internal

stakeholders (e.g. credit, underwriting, operations) to ensure

timely and smooth loan processing. Attend regular team discussions

and upskilling sessions to support performance goals.

Progressive Role Scope :

Successful candidates will begin with a focus on mortgage servicing

during the first year, before expanding into partial sales

acquisition responsibilities from the second year

onward.

Requirements :

• Diploma or Degree in any discipline

Strong customer-centric mindset with empathy and

patience

Comfortable handling both

service-related and sales-related tasks

Excellent interpersonal and communication

skills

Good problem-solving ability and

ownership of outcomes

Team-oriented,

proactive, and adaptable in a fast-paced

environment