Director, Product Commercialization – Consumer Payments & ALM

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Commercialization – Consumer Payments & ALM

Reporting to the SVP Consumer Products and Processing Asia Pacific, this person is part of a collaborative team that drives commercialization of Mastercard’s key value-added services in Core Payments enabled by the Account Level Management Platform. This Director will work in close partnership with Regional Product & Global Product as the regional product expert for all services enabled by Account Level Management (ALM) including the ALM capabilities provided to the NEW Mastercard One Credential. This includes, but is not limited to Enhanced Value, Product Graduation, World High Value, Small Business Spend Processing, Affluent Shortfall, Commercial B2B Rate Manager. They will be the expert of technical specifications for on-boarding, management and on-going optimization within their region. This Director will bring strong business cases forward to the local Product Team & Country Managers and follow them through execution in partnership with the Global ALM Product Team having a dotted line of management into the Global VP of ALM. This Director will develop go-to-market strategies, lead sales enablement efforts and partner with colleagues in these regions to drive adoption and amplification of all ALM services as well as assisting in driving the growth of Mastercard One Credential in synch with the regional and global leads.

Job Responsibilities

• Subject matter expert for ALM services and ALM support for the NEW Mastercard One Credential proposition, including but not limited to : Enhanced Value, Product Graduation Plus, World High Value, Small Business Spend Processing, Commercial B2B Rate Manager, Affluent Shortfall.
• Responsible for owning the GTM, sales enablement, adoption & optimization of ALM services and ensuring ALM support for Mastercard One Credential within their region.
• Accountable for all product launches by articulating technical capabilities, enabling stakeholder readiness, and serving as a liaison between customers, country managers, and internal local & global product teams to advocate for user needs and execute tasks on their behalf, if needed.
• Facilitate customer on-boarding by guiding users through the implementation of these services and coordinating the resolution of any setup-related issues through the appropriate support channels, including global Product & BizOps Teams.
• Deliver product presentations demonstrating customer level value to customers and regional stakeholders, articulating the strategic value of our capabilities within the ALM Platform.
• Conduct in-depth functional reviews to demonstrate service features and use cases, enabling both internal and external teams to effectively leverage all ALM services including Mastercard One Credential, identifying new use cases for existing platform capabilities.
• Provide ongoing regional support, ensuring customer access to relevant data and proactively communicating service availability and updates as new offerings are introduced.
• Maintain the customer pipeline of existing and new customers for each service including customer business cases and Mastercard revenue opportunities.

All About You

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

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