Refund / Claim Specialist (DSC / ET)

Roles & Responsibilities

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

You will be required to work in a team to process refunds collected from individuals and CPF Board. At the same time, you will also facilitate to ensure that data interfaced from HR Information System to the Payroll System are accurate to ensure accurate and timely refund computation. Where required, you will be required to provide feedback and highlight improvements to the systems to enhance operational effectiveness.

Be Part of Our Success

Process – Send about 300 monthly refund letters for an organisation, including but not limited to, submission of monthly CPF refunds, tracking and providing refund status, uploading of refund data into payment platform, providing payroll GL to the finance / payroll team for reconciliation and assigning offboarding cases to payroll teams to prep exit checklist.

Coordinate – Correspond with payroll teams to retrieve refund data and inputs necessary to upload into Payment Platform.

Investigate – Report data inaccuracies in payroll systems and report to managers and clients for advice. Highlight and recommend improvements and solutions to enhance operational efficiency and effectiveness.

Audit – Maintain a secured archival of refund files to support annual and ad-hoc audit exercises.

Communicate – Provide clear and concise responses to any queries raised through email by employees and / or clients in a professional manner to achieve positive customer experience.

Qualities We Value

• Minimum GCE ‘O’ Levels, ‘A’ Levels or Diploma
• Proficient in Microsoft Excel
• Individuals with customer-facing experience will be preferred
• Excellent numeracy, communication and interpersonal skills
• Strong analytical skills
• Meticulous and have a keen eye for details with an inquiring mind.
• Able to work in a dynamic and fast-paced environment

Our Commitment That Goes Beyond the Norm

§ An environment where you will be working on cutting-edge technologies and architectures.

§ Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.

§ Meaningful work and projects that make a difference in people’s lives.

§ A fun, passionate and collaborative workplace.

§ Competitive remuneration and comprehensive benefits.

Tell employers what skills you have

customer refunds

Defence

Microsoft Excel

Claims Handling

Analytical Skills

Customer Experience

payment of claims

Processing refunds

Customerfacing

Claims Recovery

Claims

handle claims

Customer Care

Business Process Outsourcing

Payroll

Claim

customer claims

submit claims

refunds Processing

BPO