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Senior Consultant- Global Benefits Management, Health Solutions

Senior Consultant- Global Benefits Management, Health Solutions

AonSingapore, Singapore, Singapore
30+ days ago
Job description

Responsibilities

  • Building relationships with strategic clients to strengthen the partnership.
  • Create and maintain strong relationships with key external vendors including insurers and specialty providers (e.g. Fullerton Healthcare Group for Aon Care)
  • Needs-based consulting, identifying and actioning cross sell opportunities, with knowledge of client profiling and ability to recognize and be sensitive to client needs and priorities.
  • Renewal activities, maintaining retention rates as set out by management.
  • Mentoring team members in the team and more broadly, as required.
  • Guide others in resolving complex client issues based on independent discretion and judgement to determine appropriate solutions and process.
  • Work independently and with initiative, with guidance in only the most complex situations.
  • Ability to embrace and execute organizational changes.
  • Conduct peer review for team members.
  • Champion all client-related initiatives and ensure smooth implementation, including active promotion of Aon United
  • Act as escalation point for all clients
  • Support to Head of GBM, as required

Renewal And Remarketing

  • Client Business Consulting and Planning.
  • Review of renewal terms.
  • Review and preparation of Renewal Proposal / Claims Analysis.
  • Meeting with clients on pre-renewal and / or renewals.
  • Preparation of Service Level Agreement.
  • Preparation & Presentation of the benefits programme to employees.
  • Day-to-Day Operations

  • Updates to employee movements from clients.
  • Following up of underwriting requirements with clients.
  • Handling the enquiries from both HR and employees.
  • Follow up with clients on outstanding invoices.
  • Aged Debt Management.
  • Skills And Experience That Will Lead To Success

  • More than 8-10 years of related experiences, depending on job level requirement.
  • Proven track record of being a skilled customer-oriented person, have a strong and critical clients’ management mindset, able to engage the clients positively to build and foster long-term active relationships.
  • Able to manage multiple priorities and demands, provide active initiatives on demand, guide others in resolving complex issues or to determine the best appropriate actions to take, whether independently and / or on collective discretion(s) / judgement.
  • A team player, flexible with an aptitude for fostering positive relationships with all internal stakeholders of different business functions with diversity of thoughts, at all levels, respectfully and collaboratively.
  • Seniority level

  • Associate
  • Employment type

  • Full-time
  • Job function

  • Sales, Business Development, and Customer Service
  • #J-18808-Ljbffr

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