Customer support (Telemarketing) - TREEDOTS ENTERPRISE (PRIVATE LIMITED)

Roles & Responsibilities

Responsibilities

• Monitor customer queries and perform customer service functions per company SOP
• Recording of problems raised by customers
• Preparation of regular and ad hoc reports
• Contacting customers to prompt them to place orders, understand buying behaviour
• Contacting customers to upsell them remotely
• Working with sales team and other department members to resolve customer issues e.g. finance, deliveries and returns.

Requirements

Tell employers what skills you have

Sales

Microsoft Office

Microsoft Excel

Telesales

Telemarketing

Customer Support

Interpersonal Skills

Cold Calling

Data Entry

Team Player

Microsoft Word

Customer Service

Able To Work Independently