Customer Relationship Manager - D12 Balestier, Serangoon, Toa Payoh, SG

Roles & Responsibilities

Key Responsibilities

• Develop and Execute Strategies : Create and implement both sales and marketing plans to promote products / services and achieve business objectives.
• Lead Generation and Conversion : Identify potential customers, generate leads, and follow up on them to convert them into sales opportunities.
• Content and Material Creation : Assist in creating marketing materials, sales proposals, and digital / print advertisements.
• Market Research and Analysis : Conduct market research, analyze consumer behavior and market trends, and monitor competitors' activities.
• Performance Tracking : Track and analyze key performance indicators (KPIs) for marketing and sales activities, and prepare reports on these metrics.
• Customer Relationship Management : Develop and maintain relationships with clients, and manage customer service inquiries or issues.
• Collaboration : Work closely with sales and marketing teams to ensure strategies are aligned and to coordinate promotional events.
• Social Media Management : Manage social media accounts and online presence to increase brand awareness.

Key Skills & Qualifications

Tell employers what skills you have

Customer Service Skills

CRM

Market Research

Wealth Management

Lead Generation

Customer Relationship

Analytical Skills

Customer Relationship Management CRM

Relationship Management

Adaptability

Wellbeing

Customer Service

Customer Service Experience

Brand Awareness