Centre Manager

Roles & Responsibilities

At Kodecoon, we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to Kodecoon’s community
• Share Kodecoon’s vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong Kodecoon community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our Kodecoon’s community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

management to complete projects timely

Additional (Good-to-Have!)

with the right digital skills

Tell employers what skills you have

Lead Generation

Technology Education

Written English

Teaching

Customer Information

Customer Engagement

Customer Relationships

Customer Success

Team Training

Data Entry

Customer Acquisition

Advocate

Teaching Experience

Tutoring