After-sales Service Manager (APAC) - D07 Golden Mile, Middle Road, SG

Roles & Responsibilities

Job Overview

We’re seeking a proactive and technically skilled After-Sales Service Manager to lead and enhance our service and warranty operations across the APAC region. Based in Singapore, you will play a key role in building a robust after-sales network, improving service processes, and ensuring customer satisfaction. You will also be responsible for optimizing workflows that support our mission to strengthen the overall operations department. Your contributions will be vital to the long-term success of LANDI’s products and services.

Key Responsibilities :

After Sales Network Development :

• Build and expand a comprehensive after-sales network to ensure timely support for LANDI's warranty policy.
• Establish and manage relationships with service partners and authorized service centers.
• Adapt the After Sales Network to each country and vertical requirement.

Quality Issue Management :

Process Optimization :

Training and Development :

Data Analysis and Reporting :

Cross-Functional Collaboration :

Warranty Policy Implementation :

Key Skills

Tell employers what skills you have

Technical Documentation

Management Skills

Aftersales

Data Analysis

Customer Experience

Quality Assurance

Customer Support

Operations Management

Warranty

Automotive Industry

Customer Satisfaction

Process Optimization

Product Development

People Management

Service Delivery