Assistant Manager, Learning & Development (Ref 25905) - Islandwide, SG

Roles & Responsibilities

Responsibilities

• Oversee and supervise the L&D Operations team to ensure timely and accurate processing of backend support to L&D related matters such as supporting Cluster-wide common programmes registration, external learning and In Service Scholarship and Sponsorship administrations.
• Monitor team performance to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met, with regular reviews and revisions as appropriate.
• Liaise with internal and external stakeholders to ensure end-to-end course administration is executed in accordance with established SLAs and operational standards.
• Build and foster partnerships with Centre of Excellence (CoE) Learning team and Institution Learning teams to enhance seamless end-to-end process delivery.
• Drive process improvements within the team to enhance efficiency and effectiveness whilst ensuring compliance with relevant local employment regulations and company policies.

Requirements

Licence no : 12C6060

Tell employers what skills you have

Sponsorship

Administration

Service Level

MS Office

PowerPoint

Compliance

Learning and Development

HR Policies

Communication Skills

Excel

Human Resources

People Management Experience

Learning Development