Student Services Executive - VERTICAL INSTITUTE PTE. LTD.

Roles & Responsibilities

Position Summary

As a Student Services Executive, you will ensure that learners have a smooth, positive, and productive experience from enrolment through to course completion. You will act as a bridge between students, trainers, marketing, and operations, ensuring that administrative, logistic, and support functions are delivered efficiently and professionally.

Key Responsibilities

• Liaise with students, trainers, departments, and external organisations to coordinate training programmes.
• Handle enquiries via telephone, email, walk-ins, and CRM systems regarding course details, scheduling, payments, withdrawals / rescheduling, and complaints.
• Assist with class facilitation logistics : prepare course materials, schedule trainers, monitor attendance, issue certificates, and maintain evaluation and feedback data.
• Manage administrative duties : record-keeping, filing, document control, tracking trainer hours & monthly calendars, support with compliance to internal SOPs.
• Support student services such as laptop / workstation setup, resource issuance, system account setups, and managing learner support requests.
• Coordinate facility logistics : classroom readiness, equipment checks, food or resource distribution, and ensuring smooth centre operations.
• Collaborate with marketing / social media teams : contribute to content related to student experience, assist in photos / videos, support with events or promotion of classes.
• Contribute to continuous improvements : propose operational enhancements, help maintain compliance, support quality assurance and feedback-related processes.

Requirements / Skills & Competencies

Work Schedule

Tell employers what skills you have

CRM

Ability to Multitask

Microsoft Office

Classroom

Ability To Work Independently

Administrative Work

Interpersonal Skills

Customer Service

Adaptable to Changes

Facilitation