Strategic Solutions Consultant

We’re looking for a Strategic Solutions Consultant to help us provide technical and subjectmatter expertise to organizations with several teams, brands, and / or social use cases. You’ll be working with existing and prospective clients to understand their business needs and to craft solutions that help them better connect with their audiences. This is a remote-first role and is open to applicants located in Singapore. In this role, you will report to the Team Lead, Solutions Consultant.

WHAT YOU’LL DO :

• Partner with Sales and Success teams to plan opportunity and account strategy, establishing Hootsuite and Talkwalker as the solution and partner of choice and contributing to personal, sub-regional and regional targets.
• Contribute to the creation of successful proposals by answering questions about our solutions and how they fit with customer requirements.
• Lead discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization.
• Deliver concise, compelling, value-based presentations and product demos, typically up to social media leader level.
• Use creative tools and techniques such as storytelling, whiteboarding and multimedia to present solutions in a compelling, simple and memorable manner.
• Manage trials with customers and prospects to help them see the value of Hootsuite and Talkwalker as a partner.
• Facilitate and co-facilitate customer workshops to surface the deeper business value of our partnership.
• Act as a trusted advisor to social practitioners and team leads on social and listening strategy and the product mix that will best support their strategy.
• Share and document learnings from experiences, training and external sources with the regional Solutions & Innovation team to improve value delivery and customer adoption.
• Enable counterparts in Sales and Success on our product and ecosystem during onboarding programmes and when warranted by major product releases.

WHAT YOU’LL NEED :

WHO YOU ARE :

In all we do, our six guiding principles light the way :

Step Up :

Dare to go beyond the expected to achieve greatness. #StepUp

One Team :

Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed :

Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile :

Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win :

Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies :

Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Work Authorization :

Applicants must have existing legal authorization to work in Singapore at the time of application. This role is not eligible for any form of work pass sponsorship and does not meet the minimum salary thresholds for schemes such as the ONE Pass or Personalised Employment Pass (PEP). Only candidates who can legally work in Singapore without employer sponsorship will be considered.

At Hootsuite, we design our compensation packages based on internal equity and external competitiveness. Every role at Hootsuite is analyzed, evaluated and mapped to a salary range. As a general guideline, the salary for new hires and promoted employees is determined based on an individual's skills & capabilities required for the role and their ability to contribute as per the expectations outlined in the job description.

Our salary structures are built on trends projected and published by independent and trusted survey companies. Hootsuite analyzes market data and adjusts salary structures, if required, on an annual basis. Salary ranges reflect what we expect to pay for this position at the time of posting. Our total compensation packages summarize our current offerings and are subject to change without notice.

Hootsuite is committed to fair and equitable compensation for every employee. Through an annual Pay Equity Analysis, Hootsuite ensures that all employees are paid fair and equitably.

Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life / disability insurances, an Employee and Family Assistance Program and more! Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary. Benefits are available to permanent employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information.

USBenefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life / disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more! Benefits are available to employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information.

Global Parental Leave. All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations.

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