Automotive Service Advisor

Roles & Responsibilities

Job Description :

• Professionally greet and assist customers, listen to concerns, explain services and provide sound recommendations.
• Conduct vehicle inspections and diagnose basic issues, explain necessary repairs in a precise and easily understood manner.
• Efficiently schedule service appointments, working closely with the technical team and parts department.
• Co-ordination of work required with both the workshop and the body & paint department for timely completion of repairs.
• Ensure high level of customer satisfaction by addressing concerns and do follow-up calls post-service to ensure expectations are met.
• Monitoring and review of jobs, filing, tracking and settlement in a timely manner.
• Reports to Aftersales Management of daily jobs and weekly progress.

Requirement :

Tell employers what skills you have

Aftersales

Investigation

WIP

Problem Solving

Administration

Automotive Repair

Estimates

Customerfocused

Driving License

Class 3 Driving License

Warranty

Automotive Industry

Communication Skills

Customer Satisfaction

Team Player