Roles & Responsibilities
Responsibilities
- Manage day to day restaurant operations, and ensure a positive outlet image
- Coordinating front and back of the house operations for smooth delivery of services
- Training / coaching of new and current staff on customer service best practices
- Managing staff training, schedules and work performance
- Organize and supervise shifts
- Respond promptly to customer complaints, suggest solutions to resolve complaints
- Ensure compliance with safety and sanitation regulations
- Control operations cost and identify measures to cut wastages
- Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
- Preparing of reports
- Analyze and forecast sales figures to maximize profits
Qualifications & Requirements
Bachelor Degree in Hospitality, Retail Management or related fieldProven work experience as Restaurant Manager / Hospitality ManageStrong leadership skillsExcellent communication skillsFinancial Management skillsCustomer service orientedTell employers what skills you have
Coaching
Excellent Communication Skills
Management Skills
Customer Service Oriented
Financial Management
Food Quality
Inventory
Purchasing
Sanitation
Compliance
Cashiering
Customer Service
Cut
Hospitality