Tuition Sales Coordinator

Overview : The

Sales Coordinator supports the Centre Manager in driving student

enrolments, delivering excellent customer service, and ensuring

smooth day-to-day front-desk operations. This role requires strong

communication skills, a service mindset, and attention to

detail.

Key

Responsibilities : Sales & Enrolment

Support

Follow up with leads via WhatsApp, calls, and

walk-ins

Conduct basic consultations to

recommend suitable programs

Explain tuition

centre offerings and promotions to prospective

parents / students

Assist in trial class

scheduling and conversion follow-up

Track and

update enrolment database and lead pipeline

Support monthly enrolment targets set by the Centre

Manager

Customer

Service

Handle front-desk inquiries and walk-in

customers

Attend to parents' queries on

schedules, payments, and student progress

Ensure prompt and professional communication (WhatsApp,

phone, email)

Collect and record feedback from

parents and escalate concerns when

necessary

Administrative

Duties

Maintain accurate student records (attendance, payment,

enrolment forms)

Assist in class scheduling

and coordination with tutors

Generate

invoices, receipts, and follow-up on outstanding

payments

Prepare reports for management on

sales, attendance, and

retention

Marketing

Support

Help execute marketing campaigns (flyers, online posts,

referral programs)

Prepare basic content for

WhatsApp blasts or social media (optional)

Coordinate with marketing team for event logistics (e.g.,

open houses, roadshows)

Operational

Duties

Ensure centre cleanliness, proper signage, and

availability of teaching materials

Open and

close centre when required

Support ad-hoc

tasks assigned by Centre

Manager

Requirements :

• Minimum O-Level / Diploma

Sales or

customer service experience preferred

Able to

work evenings and weekends (when classes are ongoing)

Cheerful, proactive, and enjoys speaking with parents and

students

Basic Microsoft Excel / Google Sheets

knowledge