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Associate / Senior Associate, Patient Assess - SINGAPORE NATIONAL EYE CENTRE PTE LTD
SINGAPORE NATIONAL EYE CENTRE PTE LTDD03 Queenstown, Tiong Bahru, SG7 days ago
Job descriptionObserve excellent customer service and telephone etiquettes Assist to investigate issues related to resource management / modification Comply with SNEC’s telephone standards Recognize difficult customers and follow proper escalation procedures. Be able to apply service recovery if necessary. Assist with UATs during system enhancements Participate in improvement projects, training and development programmes Participate in OJT training for the department Assist to compile and prepare reportsPerform any other duties as assigned by supervisors Attend briefing / Meetings Lead and guide junior members Conduct Training sessions for new joiners Diploma and above, preferably with at least 2 years’ experience in healthcare, call centre or service-related industry Proficient in computer literacy and familiar with Microsoft applications such as Excel Able to work independently in a collaborative manner with diverse range of stakeholders Strong customer-centric mindset and desire to serve in public healthcare Strong communication (both verbal and written) and problem solving skills Excellent team player who is positive, proactive, resourceful and result-oriented Able to multi-task and work in fast-pace and dynamic working environment
Roles & Responsibilities
Job Description
1. Enquires
- Coordinate with stakeholders on resource change / OPD requests
- Be familiarised with resource scheduling workflows, work instructions and quality procedures
- Create, modify, maintain, block and level load resource calendars promptly and accurately
- Perform block moves and reschedule patients’ appointments (e.g. when there are urgent changes to doctors’ clinic sessions or templates)
- Inform affected patients on the rescheduled appointment within the established service level and attend to their enquiries / requests professionally
2. SERVICE QUALITY
3. TRAINING AND DEVELOPMENT
SECONDARY RESPONSIBILITIES
Job Requirements
Tell employers what skills you have
Able To Multitask
Microsoft Excel
Interpersonal Skills
Healthcare
Service Recovery
Service Level
Excel
Team Player
Customer Service
Scheduling
Computer Literacy
Financial Services
Able To Work Independently
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Associate Singapore • D03 Queenstown, Tiong Bahru, SG
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