User Engagement & Deployment Coordinator - AVENSYS CONSULTING PTE. LTD.

Roles & Responsibilities

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire  User Engagement & Deployment Coordinator

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type :  Contract

Job Description :

1. User Communication Support : Act as a point of contact for pilot users from Business Units / Service Units (BU / SU) throughout the project lifecycle. Establish and maintain regular communication channels to deliver project updates, deployment timelines, and set expectations. Tailor communications to address unique business use cases and foster open dialogue for queries and concerns.

2. Business Use Case Understanding : Collaborate with BU / SU users to gather and document specific business requirements and workflows. Identify opportunities for Purview DLP and O365 email encryption solutions to support operational needs, ensuring deployments are aligned with business priorities.

3. Exception Request Coordination : Manage the process for exception requests by reviewing and documenting unique user needs or constraints. Coordinate with stakeholders for evaluation, approval, or escalation of exceptions, and communicate outcomes to requestors.

4. Guidance on Outlook Email Encryption : Provide guidance and training to Line of Business Technology (LOBT) users on Outlook email encryption features. Develop and distribute user-friendly documentation, organise demonstration sessions, and address user queries to ensure effective adoption of secure communication practices.

5. Feedback Collection and Action : Design and implement feedback mechanisms (e.g., surveys, interviews, forms) for pilot users. Collect, organise, and summarise feedback to refine deployment strategies, address concerns, and enhance the overall user experience. Communicate feedback trends and improvements to users and project stakeholders as required.

6. Deployment Coordination Assistance : Support the coordination of deployment activities between FR and ISS teams, ensuring alignment and minimal disruption to business operations.

7. Documentation and Reporting : Prepare clear documentation and status reports for team leaders and senior management as requested.

8. Regular communication updates and reports

9. Documented business requirements and workflows

10. Exception request logs and status communications

11. User training materials and session records

12. Compiled user feedback reports and recommendations

13. Deployment coordination schedules and tracking documentation

14. Status reports for management review

15. Provide timely status updates and documentation as per the project requirements.

Requirements

• Demonstrated ability to support communications and feedback collection from diverse user groups
• Experience in schedule tracking and deployment coordination for complex projects
• Understanding of Data loss protection methodology
• Understanding of O365 Purview DLP
• Strong written and verbal communication skills
• Proficiency with project management tools (e.g., Jira)

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your  UPDATED CV  in Microsoft Word format to abinaya @aven-sys.com.  Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name : Abinaya R

Reg No : R1765546

Avensys Consulting Pte Ltd EA Licence 12C5759

Privacy Statement :   Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy .

Tell employers what skills you have

Outlook

Managed Services

Business Intelligence

Process Automation

Healthcare

Supply Chain

User Experience

Information Technology

JIRA

Consulting

Business Process

Encryption

Professional Services

Financial Services

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