End User Support Executive / AV Support Analyst

Roles & Responsibilities

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, networks (LAN / WiFi), and business apps.
• Make updates or changes to company systems as needed.
• Set up computers with standard company software.
• Install and configure hardware / software for users efficiently and professionally.
• Troubleshoot and fix IT problems.
• Maintain and monitor IT systems, hardware, and applications.
• Support video and audio-conferencing events.
• Manage external IT providers (e.g., service desk).
• Answer tech-related questions and meet service standards.
• Train users on company systems and software.
• Manage IT inventory.
• Be available for support outside regular working hours if needed.
• Monitor communication and conferencing systems to ensure they work well.
• Support users in both local and remote offices.
• Handle user-reported incidents and service requests.

Job requirements

Qualifications and Experience

Preferred Skills

Tell employers what skills you have

Mac

Video Conferencing

Hardware

Ability To Work Independently

Computer Hardware

Windows Operating Systems

Service Desk

Pressure

Windows

AV

Presentation Skills

ITIL

Team Player

Technical Support